We love solving tricky problems to ensure your tools are working as intended. We are best positioned to help you when we have all of the information necessary to thoroughly investigate, diagnose, and resolve an issue. Please include the following details in your support ticket
- Share a detailed description of the problem. Tell us what you’re expecting and what’s not working. Have you tried to fix the issue? What are the steps we can take to reproduce the unexpected behavior?
- Send us a picture, screenshot, or video. These can help us discern what you are experiencing more quickly.
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